Top Questions

How can I book an appointment?

By clicking "book your massage" in the navigation. You'll be redirected to a booking system. You must make an account when you book your appointment. First time clients must pre-pay with credit or debit card :)

Where are you located?

Soul Well's office is currently in Rallo Chiropractic Center in Old Bridge, NJ.

2698 Rt 516 Old Bridge, NJ 08857. Suite C.
Hours are Monday-Friday 9-6.

Evenings available by appointment only on Mondays and Wednesdays

Contact julie@feelsoulwell.com

How should I prepare for my first treatment?

Come in ready to feel your best! Limit your jewelry and scented perfumes/colognes/lotions. Fill out intake form prior to arriving, please.

What is your return policy? (Massage/Reiki)

All sales are final. 
In the event you must cancel, it is requested that you give at least 4 hours' notice. Payment for the service in the full amount will be expected if you cancel within 4 hours or don't show up for your appointment. If you are more than 10 minutes late, you may not receive the full duration of your scheduled time. 
(My work and pay are based on appointments and failing to show up or last-minute cancelations prevents me from being able to fill that spot with another client, thus affecting my income. Hope this helps you understand why I have. a cancelation policy).

What's your return policy (Clothing)

All sales are final.

We do not accept any refunds, returns, exchanges, or cancellations on orders. Clothing and items are made to order per customer order. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact me with any further questions before ordering via julie@feelsoulwell.com.)

 

Soul Well operates with Printful, a custom print-on-demand company.

Soul Well LLC and Printful will review return/exchange request ONLY if the item was either A. Damaged or B. Made in error. 

If your order didn’t end up arriving, be sure to let us know!

Check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, I’d be happy to send you another order to the correct address, though it will have to be at your cost.

If the shipping address was correct, get in touch with us at julie@feelsoulwell.com noting your order number. I’ll see what can be done.

Would you come to my house to massage me?

No, I am not a mobile service.

Massage services are in-office only (by appointment only, no walk-ins).

Reiki and coaching can be done in-office or virtually. 

How does coaching work?

Personalized coaching include 1:1 sessions. sessions can be either in person at my office or via telephone/video chat.